Returns, Replacements, and Refunds
I want you to be delighted with your Ocean Devotion purchase. Because different products are produced and shipped in different ways, the applicable policy depends on the type of item ordered.
Made-to-Order Products
Prints, framed prints, calendars, cards, and other products fulfilled by our print partner are created specifically for each order. For this reason, returns or exchanges cannot be accepted for changes of mind, incorrect size or frame selections, or other ordering mistakes.
Please review product details and selections carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrectly printed, or different from what you ordered, please contact Ocean Devotion within 30 days of delivery.
Include:
Your name and order number
A description of the problem
Clear photographs of the item
Photographs of the exterior packaging and any interior packaging or inserts
Once the issue has been verified, a replacement will be arranged at no additional cost. If a replacement is unavailable or otherwise inappropriate, a refund may be offered.
Please do not return an item without contacting Ocean Devotion first. Our print partner does not maintain a customer return address.
Original Artwork and Other Items Shipped by Ocean Devotion
Returns of eligible, non-custom items shipped directly by Ocean Devotion may be requested within 14 days of delivery.
Items must be returned unused, undamaged, and in their original condition and packaging. Customers are responsible for return shipping costs and for ensuring that the item reaches us safely. Original shipping charges are non-refundable.
A refund for the item’s purchase price will be issued to the original payment method after the return has been received and inspected.
Custom, personalized, or commissioned artwork cannot be returned unless it arrives damaged or defective.
Digital Products
Digital downloads are non-returnable and non-refundable once purchased. If you experience a technical problem with a file, please contact Ocean Devotion so I can help resolve it.
Ocean Devotion Mail Club
Monthly Mail Club memberships renew and are charged automatically until cancelled. Cancelling stops future renewals; it does not cancel or refund a mailing already being prepared or sent. The signup cutoff for each issue is the 20th of the preceding month.
Gift memberships are paid in full at checkout for the selected number of months and do not renew automatically.
If a Mail Club envelope arrives damaged, contains an incorrect item, or has not arrived within 30 days of its expected mailing date, please contact Ocean Devotion with the purchaser’s name, delivery address, and any available order details. I’ll review the issue and arrange a replacement where possible, or an appropriate refund if a replacement is unavailable. Photographs are helpful for damaged items but are not required for a missing envelope.
Please contact me promptly if a mailing address needs to change. Address changes can be applied to future mailings if received before those envelopes are prepared.
Cancellations and Order Changes
Please contact Ocean Devotion as soon as possible if you need to request a cancellation or change.
Made-to-order products enter production quickly. Once production has begun, the order cannot ordinarily be changed or cancelled. Orders that have already shipped cannot be cancelled.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because the address supplied at checkout was incorrect or incomplete, the customer may be responsible for the cost of producing and shipping a replacement.
Orders that are refused or left unclaimed may also require an additional shipping charge or replacement cost.
Lost Packages and Mailings
If a tracked package has not arrived by its estimated delivery date, please contact Ocean Devotion. If tracking shows it was delivered, please first check with household members, neighbors, the carrier, and any secure delivery locations around your property.
Mail Club envelopes are sent without tracking. If a U.S. envelope has not arrived 30 days after it was mailed, or an international envelope has not arrived six weeks after it was mailed, please contact Ocean Devotion with the purchaser’s name and mailing address. I’ll review the issue and arrange a replacement where possible. If a replacement is unavailable, I’ll offer an appropriate refund.
Please report a missing package or mailing promptly once the applicable period has passed.
Variations in Color
Computer and mobile screens display colors differently. Small variations between the colors shown on screen and the finished printed product are normal and are not considered defects. Genuine printing errors or significant quality problems will be reviewed under the damaged or defective item policy above.
Contact
To request assistance with an order, please use the contact form on the Ocean Devotion website and include your order number.
This policy does not limit any rights you may have under applicable consumer-protection law.